Frequently Asked Questions
Let us help you
Yes! We ship worldwide. We provide the lowest possible shipping fees starting at $5.95. We may also offer free shipping occasionally.
The time frame for order delivery is divided into two parts:
Processing time: 1 – 3 Working Days.
Shipping time: 11 – 17 Working Days.
We accept payments through VISA, Mastercard, AMEX and PayPal.
Once your order is shipped, we will immediately send you an update through your email with a tracking code. You can then track your parcel here: Track Your Order
Note: Due to the carrier system, your tracking code information may take up to 48 business hours to be visible on the carrier website.
As soon as you place your order, we’re on it – we know you need it fast!
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse – within 24h. In case your order is already forwarded to the carrier, unfortunately, we can’t cancel it, so it is important to contact us ASAP.
We offer 100% refund before the order is shipped. Once it’s shipped we can’t refund since you would receive both goods and the money. If you want a refund after the order is shipped, you have to wait for the order to arrive and ship it back to our address. You can do so within 30 days since we have a 30 days money back guarantee.
If you haven’t received your order within your chosen delivery time frame, please contact us immediately so we can check the status of your parcel.
You may also contact your local post office if your tracking code shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping address and phone numbers provided during purchase.
Send us an email
Need a particular size? Have a question regarding how a product is made? We want to ensure you find exactly what you’re looking for. Our representatives are standing by to promptly address your concerns. Get in touch by filling out the contact form below, or send an email to [email protected]
Your Shack Cent
Address：1-25, Building B18, Phase II，Financial Back-end Service Center，Wuhan,China
Phone Number: +8615527232108
Email: [email protected]