How can I cancel an order?
You can email [email protected] and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order, after all, the best way to do so is by placing a new order at checkout. Email [email protected] if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at [email protected] (and include your original #GLO order number) and we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you’ve placed an order contains a gift card, please email [email protected] as soon as possible (including your # order number and cancel/change request) and we can help.
Address：1-25, Building B18, Phase II，Financial Back-end Service Center，Wuhan,China
Phone Number: +8615926258113
Email: [email protected]